What your institution needs to know

Sitra brings menstrual care into your facilities through station kits, products and an ongoing managed service. We assess the site, install the equipment and take care of checks, refills, upkeep and waste collection.

Your institution has one service to oversee and a Sitra team accountable for delivering it. Women can find a pad, use it in private and carry on with their day without having to ask for supplies or explain their needs.

A station brings together a pad dispenser, individually wrapped pads, a covered disposal bin, disposal bags and clear instructions. These components may sit in different suitable positions within the washroom so that access and disposal are both convenient and private.

We tailor the equipment, quantities and layout to the site, including suitable existing provision where it can support the service.

Site assessment, station kits and installation, monthly product supply, stock checks, refills, upkeep, waste collection and ongoing support. A trained Sitra team brings these tasks together and works within your institution’s access, hygiene and operating policies.

Your site contact stays informed about visits, supplies and issues. Sitra takes responsibility for organising the work and following it through.

Sitra is designed for places where women study, work, receive care or use public facilities: schools, universities, workplaces, factories, healthcare facilities and programme sites.

The service level fits the scale and routines of the institution. We consider who uses each location, opening hours, expected demand and existing facilities, then shape the station kits, supplies and visits around those needs.

For every pad your institution orders, Sitra will donate one pad to rural schoolgirls in your institution’s country.

If your institution orders 100 pads, we will donate 100 pads.

No. Pads at Sitra stations are free to use, with no payment, account or explanation of need required.

Use the site brief planner to record your institution, location, washrooms and existing provision. It gives you a useful starting point even if you do not yet know every detail. The planner creates a draft in your browser that you can download or print. Completing it does not automatically send it to Sitra. You decide whether to share the brief, and you can revise it as your needs become clearer.

The price reflects the station kits, number and location of sites, expected product use and service needs. Your quotation separates installation from ongoing supplies and care, so you can see what is included.

It is the regular provision of pads and other station supplies. Our team uses stock checks and actual demand to plan refills; busy stations may need attention more often than the monthly supply cycle.

We review quantities when usage, occupancy or operating hours change and keep your site contact informed.

A clear proposal sets out the locations, station kits, products, service visits and support your institution will receive. It also explains Sitra’s responsibilities, what we need from your site contact and the practical terms your team needs to review.

Your proposal states whether your institution purchases the equipment or uses it as part of the managed service. It also explains maintenance, damage and what happens to the equipment when the service ends.

A pilot has a review point so you can assess the service and decide how to continue. The proposal explains notice, any outstanding charges, remaining supplies and equipment handover or removal. Tell us if a site closes or its needs change so we can plan the transition with you.

Yes. A sponsor can support provision at a host institution while Sitra manages the station kits and ongoing care. The host provides access, a contact and the policies our team needs to follow.

The arrangement sets out the period of support and reporting. Sponsor recognition must respect women’s privacy, and continuity should be considered before that period ends.

We review washroom locations, privacy, accessibility, opening hours, likely demand and existing provision. Water, handwashing, storage and access for servicing are part of the assessment.

We then map the station positions, supply needs, service visits and waste route around your institution’s procedures. Your team provides local knowledge and access; Sitra organises how the service will run.

We assess fixing points, equipment space and any preparation the building needs. Installation is scheduled around the site’s operating hours and access rules, with the work explained beforehand.

Any work needed for a suitable wall, secure storage or accessible position is identified before installation. We distinguish that preparation from the station installation itself.

Placement should consider reach, ease of operation, wheelchair space and access to disposal without obstructing essential fittings. Clear instructions and equipment that can be used comfortably are part of that assessment.

Include people who use the accessible facilities when reviewing the layout. Their experience helps identify obstacles that a floor plan or a standard mounting height may miss.

Yes, where they are suitable. We assess condition, product compatibility, accessibility, capacity and ease of cleaning before recommending what can stay.

Your service proposal identifies any additional equipment and the upkeep covered by Sitra, including how we will work with equipment your institution already owns.

Women who use the facilities should have a way to comment on product suitability, location, privacy, instructions and ease of disposal. This can be arranged through discreet feedback or an appropriate staff, student or community representative.

Ask about the experience of using the service without requiring personal menstrual histories. Review feedback after installation as well: a location that appears convenient to management may feel exposed or difficult to reach in practice.

A simple manual dispenser can provide access without power, an internet connection or a phone. The equipment proposal should make its operating requirements clear before installation.

Any digital tools for the service team should support its work without becoming a condition for taking a pad. Plan a straightforward reporting route for sites where connectivity is unreliable.

We assess water, handwashing, lighting, door locks and cleanliness because a pad alone cannot provide a private, usable place to change.

Plumbing, refurbishment or other building improvements are identified separately from the station kits and managed service. Any necessary improvements need to be completed before the location is ready for use.

We select suitable individually wrapped pads with attention to user preferences, supplier information, product quality and compatibility with the dispenser. Your institution will know which products and quantities are being supplied.

Feedback from women at the site helps us refine the selection rather than assuming the same product suits every setting.

Yes. Our team keeps the dispenser and reserve supplies clean, dry and protected, following the product’s storage instructions.

Packaging should remain intact until use. Damaged or compromised stock is removed from circulation and followed up through the service team.

We review supplier information, relevant quality documentation and local requirements when selecting products. Your institution will know what has been selected for supply.

If a replacement is needed, we check its suitability and discuss the change with your site contact. Our team records the change and follows up any product concerns.

Reusable products need suitable washing, drying and storage arrangements, as well as users who want and can use them. Limited water or privacy can make those arrangements difficult.

The assessment should take these conditions into account. Individually wrapped disposable pads may suit immediate washroom access, while any reusable-product programme needs its own practical plan and user input.

A concern can be raised discreetly through the Sitra service contact, with the location and product details where available. Our team follows up damaged products, unsuitable fit or other supply issues and checks the affected stock.

Women do not need to disclose personal health information to facilities staff. A concern requiring medical advice belongs with an appropriate healthcare professional; Sitra handles the product and supply issue.

Our team plans refills around stock checks, actual use and the institution’s operating hours. A busy station may need attention more often than a lightly used one.

We review visit schedules and reserve supplies when shifts, enrolment or occupancy change. Monthly supply does not mean waiting until the following month to respond to low stock.

Your team provides a site contact, access to the facilities and the policies we need to follow. Sitra manages the station kits, supplies, refills, upkeep and waste collection, and keeps your contact informed about the service.

Your contact can flag changes in access, operating hours or usage so our team can adapt the service.

Our team monitors stock and plans refills around use. If a shortage or delay occurs, we follow it up, keep your site contact informed and arrange a suitable response, such as an earlier refill or reserve supply.

Your site contact can also report an unexpected change or urgent need through the service support route.

You have a route to the Sitra team seven days a week for supply questions, equipment issues and service follow-up. We keep your site contact informed as an issue is handled.

We provide the contact route and staffed support hours when setting up your service. On-site visits depend on the issue and access to the facility; seven-day support does not mean round-the-clock staffing or a same-day visit everywhere.

Sitra follows up the fault and arranges the appropriate repair or replacement. If the dispenser cannot be used, our team works with your site contact to provide temporary access to pads while the issue is addressed.

Report the location and a brief description through the service contact. Staff should not force a mechanism or attempt repairs they have not been trained to carry out.

Our team reviews the pattern: a new shift, event, busier building or previously unmet need may explain the increase. Stock records help distinguish a sustained change from a one-off peak.

We then review quantities, refill frequency and station placement with your contact. Women should not have to justify their needs or identify themselves to take a pad.

Yes. The managed service covers pads, covered bins, disposal bags and waste collection. We work within your institution’s procedures and the appropriate local waste arrangements, including existing approved contractors where suitable.

A covered bin gives someone a discreet place to put a used product. Disposal bags allow it to be wrapped for disposal, while a suitable bin liner supports safe handling when the bin is emptied.

The quantities and positions should suit the washroom layout. Place disposal facilities where people can use them privately, with instructions that make clear which products belong in the bin.

We plan bin checks and collection around use, capacity, operating hours and the site’s hygiene procedures. Collection needs are separate from the monthly product supply cycle.

Our team follows up an overfull bin, odour, leak or other issue through the service process, working with the institution’s approved waste arrangements.

Sitra confirms the collection route and onward destination within the appropriate local waste arrangements and your institution’s procedures. Where an approved contractor already serves the site, we work within that route.

The method depends on the location and its requirements. Incineration is not an automatic part of the service; the collection and onward handling need to be suitable for the site.

They should explain, in a language users understand, how to wrap the used pad and place it in the designated bin. Pads, wrappers and disposal bags should not be flushed down the toilet.

Keep the message short, visible and respectful. If the site has a specific disposal process, the instructions should match it, and cleaners should know how to report a missing bag supply or an unusable bin.

No account, personal ID or explanation of need is required for standard station access. Pads are provided free at the point of use.

The location should also protect privacy in practice. Avoid an arrangement that requires someone to ask publicly, enter an exposed queue or announce why she is visiting a particular room.

Useful operational information includes the site and access point, products supplied, stock counts, replenishment, service visits and reported issues. This supports supply planning and accountability.

Individual menstrual cycles, reproductive-health profiles and records of who takes each pad are not needed for the standard service. Keep personal details out of routine stock and maintenance records.

A service report can bring together products supplied, stock totals, visits, issues and follow-up. It helps your institution see what Sitra has delivered and where the service needs attention.

Reporting stays at site level and does not identify individual users. Product counts alone do not prove improvements in attendance, productivity or health.

We work with the institution to provide a discreet feedback route that suits its users. This can include an anonymous paper option or a trusted site contact, alongside any digital option.

Sitra follows up service concerns using the location and enough detail to understand the issue, without asking for personal menstrual histories.

Taking a pad does not require personal details. An institution asking Sitra to discuss a service may choose to provide a contact name, contact details and information about the site.

If an enquiry form is available, it explains what will be sent and asks for agreement before submission. Keep personal health information out of the enquiry; the local brief planner can also be used without sending a request.

We plan station access, supply quantities and servicing around the shifts that use the facilities, including evenings or weekends. Availability should not depend on the main office being open.

Your institution provides access requirements and a contact; our team schedules visits within factory security and operating procedures. Changes in staffing or shifts feed into the supply review.

Location, instructions and feedback must suit pupils’ ages and the school’s safeguarding procedures. Our team works with the school contact to provide discreet access and an appropriate route to support.

Sitra handles the station service within those procedures. School staff continue their safeguarding and pupil-support roles, and pupils should not have to disclose menstrual details publicly to obtain a pad.

We consider where students spend their time—teaching buildings, libraries and residences—and the hours each facility is open. Station placement and service visits need to work across those different routines.

Our team reviews supply needs around term dates, examinations, visitors and residence occupancy, using stock records and feedback while keeping the university contact informed.

Visitors may be unfamiliar with the building or need supplies unexpectedly, so clear positioning and simple instructions matter. The plan should account for demand peaks, accessible facilities and the site's opening hours.

Hospitals also need the arrangement reviewed by the relevant facilities, infection-prevention and waste teams. Equipment and disposal processes must fit the site's existing procedures before installation.

Yes. Sitra can organise station kits, supplies, servicing and reporting across several sites, with a schedule suited to each location.

We consider differences in demand, opening hours, access and waste arrangements. Your institution keeps a consistent standard of care while our team coordinates the practical work.

Safe access, privacy, water, suitable products and a workable waste route come first. Portable or simpler provision may fit a temporary site better than equipment that needs permanent walls or reliable utilities.

We assess access, supply continuity, service visits and possible relocation with the site team before recommending a fixed station. The service must fit the conditions and the institution’s operating procedures.